Every risk and compliance function in one platform, sharing the same workflows.
Zoven frees you from operating in silos.
Design the workflow around how you already work
Zoven meets you at the level of configuration your team desires, whether it's risk scoring or case management. No engineering bandwidth required on your end.
Set your team up once, and the work routes itself
You decide who sees what, which teams own which queues, and how new cases get handed out. After that, no one is stuck sorting the queue by hand every morning.
Scoped to each analyst
Access is set at the Self, Module or Org level, so people only ever see the cases that are theirs to handle.
Cases route themselves
Set a queue to round-robin, workload or claim-from-pool, and new cases go straight to whoever should pick them up.
Four-eyes maker-checker
Sensitive actions wait on a second reviewer, and whoever raised the request can never be the one who approves it.
Invite with a role from day one
Invite someone by email straight into their team and role. Their access works as soon as they sign in.
See exactly how the operation is running
Queue health, SLAs, throughput, review quality and capacity all live in one Trends dashboard. What it shows you depends on where you sit.
Every SLA on its own clock
Assigning, handling and closing a case each run on a separate clock. You can see what's on track, what's about to slip, and what already has, and you get a heads-up the second one breaches.
There's more to it than throughput
Next to how many cases each person closes, you get their escalations, reopens and how often a second reviewer changes the call. A fast closer with a shaky record won't slip past you.
One definition, every seat
The metrics are defined once and adjust to Self, Module or Org, so no one has to keep a separate report for each role.
Plugs into the stack you already run
Your data, cloud, identity and payment tools flow straight into Zoven, or extend it with the SDK.
Why Zoven?
You are safe with us
-Your trust is our foundation.
We protect financial institutions. That starts with protecting your data like it's our own.
Our Supporters
Harshil Mathur
Razorpay Founder
